Privacy policy
Last updated: September 22, 2026
Aptagyn ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Aptagyn is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
By using the Services you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.
Personal information we collect
When we use the term "personal information" we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, and as permitted or required by law, we may collect or process:
- Contact details — your name, shipping address, billing address, phone number and email address.
- Payment information — payment card details, transaction details, form of payment and payment confirmations. Card numbers are processed by Shopify and our payment processors; we do not see or store them.
- Account information — username, password, preferences and settings, if you create an account.
- Order information — what you view, add to your cart, purchase, return or cancel, and your order history.
- Communications with us — anything you include when you email our support address or use a contact form.
- Device information — your device, browser, network connection, IP address and other identifiers.
- Usage information — how and when you interact with and navigate the Services.
We do not ask for, and you should not send us, medical records, diagnoses, prescriptions or other health information. If you choose to include health details in an email to us, we use them only to answer your question and we do not add them to a marketing profile.
Where we get it
- Directly from you — when you order, create an account, subscribe to emails, or contact us.
- Automatically — from your device when you use the Services, including through cookies and similar technologies.
- From our service providers — payment processors, fulfilment and shipping partners, email and analytics providers acting on our behalf.
- From our advertising partners — where permitted by law.
How we use it
- To provide the Services — processing payments, fulfilling and shipping orders, handling refunds under our 90-night guarantee, managing your account, and answering your questions.
- To communicate with you — order confirmations, shipping notifications, support replies, and, where you have opted in, marketing emails.
- Marketing and advertising — to send promotional emails and to show you advertising for our products on other websites and platforms.
- Security and fraud prevention — to authenticate accounts, secure checkout, and detect or investigate fraudulent or unlawful activity.
- Improving the Services — understanding how the site is used so we can make it work better.
- Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms.
How we disclose it
We do not sell your personal information for money. We may disclose it in these circumstances:
- With Shopify, and with vendors and service providers who perform services on our behalf — payment processing, fulfilment and shipping, email delivery, customer support, cloud hosting and analytics.
- With advertising and marketing partners, so we can show you relevant advertising. Sharing personal information for targeted advertising based on your activity across different websites may be considered a "sale", "sharing" or "targeted advertising" under certain US state privacy laws. You can opt out at Your Privacy Choices.
- When you direct or consent to it.
- In connection with a business transaction such as a merger or sale of assets, to comply with legal obligations, to enforce our terms, or to protect our rights and the rights of others.
Cookies and tracking
We and our partners use cookies, pixels and similar technologies to run the store, remember your cart, measure performance and deliver advertising. Most browsers let you refuse or delete cookies; parts of the store may not work properly if you do.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, and depending on where you are, we will treat that as a request to opt out of activity that may be considered a "sale" or "sharing" of personal information, for that browser and device. We do not respond to other "Do Not Track" signals.
Our relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live. To learn how Shopify uses your personal information and what rights you may have, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-party websites and links
The Services may link to websites operated by others. We do not control those sites and are not responsible for their privacy practices, security or content. Review their policies before you use them.
Children
The Services are not intended for children and we do not knowingly collect personal information from anyone under the age of majority where they live. We do not have actual knowledge that we sell or share the personal information of anyone under 16. If you are a parent or guardian and believe a child has given us their information, contact us and we will delete it.
Security and retention
We take reasonable steps to protect your personal information, but no security measure is perfect and information sent over the internet is never completely secure. Please do not send sensitive information to us over unsecured channels. How long we keep your information depends on why we hold it — to maintain your account, fulfil orders, meet legal and tax obligations, resolve disputes and enforce our agreements.
Your rights and choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may not apply in every case.
- Access — request a copy of the personal information we hold about you.
- Deletion — request that we delete personal information we hold about you.
- Correction — request that we correct inaccurate information.
- Portability — request that we transfer your information to a third party, where technically feasible.
- Opt out of sale, sharing or targeted advertising — exercise this at Your Privacy Choices.
- Marketing preferences — unsubscribe from any marketing email using the link at the bottom of it. We will still send you transactional emails about orders you have placed.
To exercise any of these rights, email aptagynusa@gmail.com. We may need to verify your identity first, and we will respond within the time required by applicable law. You may use an authorised agent, who will need to prove you authorised them. We will not discriminate against you for exercising any of these rights.
Complaints
If you have a complaint about how we handle your personal information, email aptagynusa@gmail.com. Depending on where you live, you may also have the right to appeal our decision or to complain to your local data protection authority.
International transfers
We may transfer, store and process your personal information outside the country you live in, including in the United States. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or their UK equivalent.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the revised version here and update the "Last updated" date.
Contact us
Aptagyn
3033 Elvill, LA
United States
Email: aptagynusa@gmail.com