Refund policy
Ninety nights. Opened bottles are fine. Nothing to send back.
Before you call your bank
Please email us before disputing a charge. A refund from us takes minutes; a dispute takes your bank up to 90 days and doesn't get your money back any faster. We have never refused a guarantee claim.
You have 90 days from the day your order is delivered to ask for your money back.
Open the bottle. Take every capsule. Finish it. If Aptagyn hasn't earned a place in your morning, email aptagynusa@gmail.com with your order number and we refund you in full.
You don't need to return anything. No sealed bottles, no empty bottles, no photographs, no explanation. A supplement you were too nervous to open has told you nothing — so we don't ask for one back.
How to claim it
- Email aptagynusa@gmail.com with the order number from your confirmation email.
- A person replies within 24 hours, Monday to Friday.
- Your refund is issued to the original payment method within 3 business days of approval. Your bank or card issuer usually posts it within 5–10 days after that.
If you can't find your order number, send the name and email address you ordered under and we'll find it.
What the guarantee covers
- Every bottle on the order, opened or unopened.
- Multi-bottle orders in full — you aren't refunded for one bottle and charged for the rest.
- The full amount you paid, including anything charged at checkout.
- One guarantee claim per customer.
Damaged, wrong, or missing
Inspect your order when it arrives. If a bottle is damaged, the seal is broken, or the order is wrong, email aptagynusa@gmail.com within 14 days of delivery with a photo and we'll send a replacement at no charge. You keep the original.
Marked delivered, but not there
Check with anyone else at the address and look wherever your carrier usually leaves parcels — packages marked delivered often turn up within 48 hours. If it hasn't after that, email us and we'll open a claim with the carrier and reship. You don't pay twice.
Cancelling or changing an order
We pack quickly, which is good news until you need to change something. Email aptagynusa@gmail.com as soon as you can and we'll stop it if it hasn't left the building. If it has already shipped, the 90-night guarantee covers you anyway.
Wrong address at checkout
Tell us before it ships and we'll correct it. Once a carrier has it we can't redirect it — but if it comes back to us we'll reship to the right address free of charge.
Exchanges
We sell one product, so there's nothing to swap it for. If you ordered the wrong quantity, email us and we'll sort out the difference.
Contact
Aptagyn
Email: aptagynusa@gmail.com
We answer every email within 24 hours, Monday to Friday.